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Need support? Together We Can, our COVID-19 community response helpline, is open from 9am to 5pm Monday to Friday for people in vital need of food and essential household items. Phone 0300 123 7052.

*new* 23 November 2020: Local tier restrictions announced from 2 December 

*new* 10 November 2020: Guidance for the clinically vulnerable/extremely vulnerable and guidance to support safe care home visits during lockdown

*new* 2 November 2020: New national restrictions from 5 November:

Support information


Updated guidance for the clinically vulnerable and clinically extremely vulnerable:

New guidance to support safe care home visits during lockdown:

Face coverings: when to wear one and how to make your own:

Disabled people exempt from wearing face coverings under new government guidance:  Local bus operators are offering free assistance cards to show to the driver to avoid confusion.  Visit morebus and Yellow Buses to find out more.

NHS information on COVID-19:

All government COVID-19 information:

Get COVID-19 support as an extremely vulnerable person:

'Test and trace' - free service launched: 

How 'Test and trace' works:


BCP Council's local information:

Dorset Council's local information:

Independent advice on health and social care from Healthwatch Dorset:


Advice and support from Age UK for people affected by dementia:

Dementia UK advice for people with dementia and their families:

Supporting a person with dementia at home:

Support for a person with dementia living alone:

Supporting a person with dementia from a distance:

The IDEAL Programme has leaflets about how people with dementia can stay well during the coronavirus epidemic, and also one for family members or friends supporting a person with dementia on how to support someone with dementia during the coronavirus epidemic.


Advice for families and professionals supporting autistic adults and adults with learning disabilities: Social Care Institite for Excellence > COVID-19: Supporting autistic people and people with learning disabilities

Guidance for care staff who are supporting adults with learning disabilities and autistic adults during the coronavirus (COVID-19) outbreak: COVID-19: supporting adults with learning disabilities and autistic adults


Information to help bereaved families, friends or next of kin make important decisions:  

Healthwatch would like your views: Accessing Health and Social Care during COVID-19 #BecauseWeAllCare:

Go to or call Healthwatch on 0300 111 0102.

Information and advice is changing rapidly, and information contained on these pages was correct at time of publishing. However, if you discover anything has changed, please use the 'give feedback' button to let us know.

Page last updated: 05/11/2020 14:47
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