Contact us

We have one Adult Social Care Emergency Duty Service that covers the whole of Bournemouth, Christchurch and Poole. The Emergency Duty Service:

• provides emergency cover and access to essential services when our daytime services are closed
• gives information and advice and, where necessary, makes visits to further assess needs and provide services
• is open Monday to Thursday from 5pm to 9am and from 4pm Friday to 9am Monday
• is for adult social care

Telephone: 01202 657279

(For the Children's Out of Hours Service, telephone 01202 738256)

If you have an addition or amendment to make to the My life my care website, please email comments.adultsocialcare@bcpcouncil.gov.uk

If you, or someone you know is being abused, or think they may be:

• if you live in Bournemouth call 01202 454979
• if you live in Christchurch call 01202 454979
• if you live in Poole call 01202 633902

If it is outside of normal office hours, please call the Adult Social Care Emergency Duty Service on 01202 657279.

(For the Children's Out of Hours Service, telephone 01202 738256)

If you think someone may be at immediate risk of harm, contact the Police by calling 999.

If you're not sure what abuse is, we have more information about what might be abuse.

Do you have something to say about adult social care services? Do you have a comment, compliment or complaint?

Telling us what you think lets us know what we're doing well and what we need to do better. Your views and ideas help us to improve our services.

You can contact your local council directly:

• Bournemouth (opens in a new window)
• Christchurch (opens in a new window)
• Poole (opens in a new window)

If you don't want to talk directly with your local council, you can contact Healthwatch Dorset (opens in a new window). Healthwatch Dorset is an independent organisation that represents the views and wishes of people who use adult social care services in Dorset.

If you are a service provider and would like your organisation to be included on our directory, or if you need to inform us of any changes to your current entry, please email us with brief details:

comments.adultsocialcare@bcpcouncil.gov.uk