Need support? Together We Can, our COVID-19 community response helpline, is open from 9am to 5pm Monday to Friday for people in vital need of food and essential household items. Phone 0300 123 7052. (Please be aware that the Together We Can Helpline and BCP Crisis Payments Helpline are closed on Bank Holidays.)

Need support? Together We Can.

Together We Can is an initiative we lead, working in close partnership with many other public, private and voluntary sector organisations.  We're joined by community groups and residents who have offered to help and support the vulnerable people in our Bournemouth, Christchurch and Poole communities to get through the coronavirus crisis.

Our Together We Can community response service is still available to provide help with food or household items to anyone who needs them, including those who are unwell or self-isolating.  Contact the team by phone on 0300 123 7052 (Monday to Friday, 9am to 5pm), or online.  Our helpline can also provide advice and financial support for help getting to your vaccination clinic.

Please be aware that the Together We Can Helpline and BCP Crisis Payments helpline are closed on Bank Holidays.

During the COVID-19 outbreak  we have worked closely with Health colleagues and community organisations to support local people.  We have followed, and continue to follow, government guidance , including guidance from Public Health.

What are the arrangements if someone needs an assessment of their care and support needs?

We may offer telephone and video calls as an alternative to visiting, where possible, to reduce any unnecessary contact.  However, we are making home visits where it is necessary following a risk assessment, to protect you, anyone else living in your household and our staff.  All visiting staff will be wearing appropriate personal protective equipment (PPE) and will maintain a 2-metre distance as much as possible.

Is there information on shopping support if people are self-isolating?

If support is needed with shopping during this time, check for current information on services offering food and meal delivery services in your local area.

What is happening to day services?

Visit this BCP Council web page for the current situation:

https://www.bcpcouncil.gov.uk/News/News-Features/COVID-19/Service-changes-and-updates/Services/Adult-social-care.aspx

What is happening around the provision of home care and within care home settings?

As part of assessing risk, we are undertaking calls with our service users to ascertain whether they present with any symptoms of COVID-19 before we visit.

See guidance on care home visiting

For advice on the use of PPE, you may find it useful to refer to Personal protective equipment (PPE) - resource for care workers delivering homecare (domiciliary care) in England.

What are the hospital discharge arrangements for adults with care and support needs?

See information about 'Home first'.

What arrangements are in place for people needing a financial assessment of their care needs?

BCP Council will continue to undertake financial assessments; however, these may be undertaken via telephone or video call.

What is happening regarding disabled adaptations?

We may still offer telephone and video calls as an alternative to visiting, where possible, to reduce any unnecessary contact.  However, we are making home visits where it is necessary following a risk assessment, to protect you, anyone else living in your household and our staff. 

Page last updated: 26/07/2021 15:03