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Need support? Together We Can, our COVID-19 community response helpline, is open from 9am to 5pm Monday to Friday for people in vital need of food and essential household items. Phone 0300 123 7052. (Please be aware that the Together We Can Helpline and BCP Crisis Payments Helpline are closed on Bank Holidays.)

What has BCP Council Adult Social Care been doing to plan and respond to the COVID-19 outbreak?

We are working closely with health colleagues and Dorset Council to support the response to the COVID-19 outbreak. We are following our emergency plans, as well as government guidance.

How are you going to ensure people receive the care and support they need?

We are working with providers to achieve this. It will include a range of considerations from identifying the most vulnerable people, to ensure they continue to be supported, to identifying people who can be supported by their family and community networks during this time.

What are the arrangements if someone needs an assessment of their care and support needs?

We will make critical visits only and will undertake telephone assessments as far as possible. If visiting, we will check if the person has had any symptoms or been in contact with anyone with confirmed, or exposure to, COVID-19 prior to visiting and use personal protective equipment as appropriate.

Is there information on shopping support if people are self isolating?

If support is needed with shopping during this time, check for current information on services offering food and meal delivery services in your local area.

What is happening to day services?

Visit this BCP Council web page for the current situation:

What is happening around the provision of home care and within care home settings?

As part of assessing risk, we are undertaking calls with our service users to ascertain whether they present with any symptoms of COVID-19 before we visit.

See 'Visits in and out of care homes' on our support information page.

For advice on the use of personal protective equipment (PPE) in supported living settings and in home care settings, you may find it useful to refer to Personal protective equipment (PPE) - resource for care workers delivering homecare (domiciliary care) in England.

What are the hospital discharge arrangements for adults with care and support needs?

See information about 'Home first'.

What arrangements are in place for people needing a financial assessment of their care needs?

BCP Council will continue to undertake financial assessments; however, these will now be undertaken via telephone or video call.

What will happen regarding any disabled adaptation to my property during this period?

Visit this BCP Council web page for the current situation:

Page last updated: 12/04/2021 09:28
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