Carers in Crisis

A back-up plan to help the person you care for in an emergency.

The Carers in Crisis scheme is available for carers of people who are resident in Bournemouth, Christchurch and Poole.

Carers in Crisis provides a back-up plan to help the person you care for in an emergency. You might need to use this scheme in the event of a sudden illness or an accident, or if you are delayed in getting to the person you care for.

How does Carers in Crisis work?

The Carers in Crisis scheme offers:

  • an emergency call centre which you can contact 24 hours a day, 365 days a year                 
  • a card to carry in your purse or wallet showing the telephone number of the emergency call centre and your unique reference number           
  • an initial meeting to agree what support would be needed in an emergency

In an emergency, call centre staff will take action previously agreed by you. If something unexpected happens to you, another person is able to contact the emergency call centre on your behalf.

How much does it cost?

It is free to join the Carers in Crisis scheme.

There is no charge for support during the first 48 hours. After this, when we assess the situation, we will carry out a financial assessment for the person you care for.  This may lead to them being asked to pay towards the cost of any longer term care.                            

How can I join?

You can join the Carers in Crisis scheme if you have joined the carers information service.  Contact the Carer Support Service on 01202 128787 or email

Page last updated: 14/07/2021 11:39