Contact us

We have one emergency out of office hours service that covers the whole of Bournemouth and Poole. The out of hours service;

• provides emergency cover and access to essential services when our daytime services are closed
• gives information and advice and, where necessary, makes visits to further assess needs and provide services
• is open Monday to Thursday from 5pm to 8.40am and from 4pm Friday to 8.40am Monday
• is for adult and children's social care

Telephone: 01202 657279

If you have an addition or amendment to make to the My life my care website, please email comments.adultsocialcare@poole.gov.uk

If you, or someone you know is being abused, or think they may be, call:

• Bournemouth Borough Council on 01202 454979
• Borough of Poole on 01202 633902

If it is outside of normal office hours, please call the Out of Hours Service on 01202 657279.

If you think someone may be at immediate risk of harm, contact the Police by calling 999.

If you're not sure what abuse is, we have more information about what might be abuse.

Do you have something to say about adult social care services? Do you have a comment, compliment or complaint?

Telling us what you think lets us know what we're doing well and what we need to do better. Your views and ideas help us to improve our services.

You can contact your local council directly:

• Bournemouth Borough Council (opens in a new window)
• Borough of Poole (opens in a new window)

If you don't want to talk directly with your local council, you can contact Healthwatch Dorset (opens in a new window). Healthwatch Dorset is an independent organisation that represents the views and wishes of people who use adult social care services in Dorset.

If you are a service provider and would like your organisation to be included on our directory, or if you need to inform us of any changes to your current entry, please email us with brief details:

comments.adultsocialcare@poole.gov.uk