Who we are and how to contact us
Bournemouth Borough Council residents (telephone line open Monday to Thursday 8:30am to 5:15pm and Friday 8:30am to 4:30pm)
Bournemouth Care Direct: 01202 454979
or email: caredirect@bournemouth.gov.uk
or write to: Bournemouth Care Direct, St Stephens Road, Bournemouth, Dorset, BH2 6EB
Complete a
self assessment online (opens in a new window)
.
Complete a
carer's assessment online (opens in a new window) or contact us on 01202 458204
Borough of Poole residents (telephone line open Monday to Thursday 8:30am to 5:15pm and Friday 8:30am to 4:45pm)
Helpdesk: 01202 633902
or email: sshelpdesk@poole.gov.uk
or write to: Adult Social Care Services, Civic Centre Annexe, Park Road, Poole, Dorset BH15 2RT
Complete a
service user assessment online (opens in a new window).
Businesses and organisations
If you have an addition or amendment to make to the My life my care website, please email comments.adultsocialcare@poole.gov.uk
We have one Adult Social Care Emergency Duty Service that covers the whole of Bournemouth and Poole. The Emergency Duty Service:
- provides emergency cover and access to essential services when our daytime services are closed
- gives information and advice and, where necessary, makes visits to further assess needs and provide services
- is open Monday to Thursday from 5pm to 9am and from 4pm Friday to 9am Monday
- is for adult social care
Telephone: 01202 657279
(For Bournemouth and Poole Children's Out of Hours Service, telephone 01202 738256)
If you have an addition or amendment to make to the My life my care website, please email comments.adultsocialcare@poole.gov.uk
If you, or someone you know is being abused, or think they may be, call:
- Bournemouth Borough Council on 01202 454979
- Borough of Poole on 01202 633902
If it is outside of normal office hours, please call the Adult Social Care Emergency Duty Service on 01202 657279.
(For Bournemouth and Poole Children's Out of Hours Service, telephone 01202 738256)
If you think someone may be at immediate risk of harm, contact the Police by calling 999.
If you're not sure what abuse is, we have more information about what might be abuse.
Do you have something to say about adult social care services? Do you have a comment, compliment or complaint?
Telling us what you think lets us know what we're doing well and what we need to do better. Your views and ideas help us to improve our services.
You can contact your local council directly:
If you don't want to talk directly with your local council, you can contact
Healthwatch Dorset (opens in a new window). Healthwatch Dorset is an independent organisation that represents the views and wishes of people who use adult social care services in Dorset.
If you are a service provider and would like your organisation to be included on our directory, or if you need to inform us of any changes to your current entry, please email us with brief details:
