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Who we are and how to contact us

We have one Adult Social Care Emergency Duty Service that covers the whole of Bournemouth, Christchurch and Poole. The Emergency Duty Service:

  • provides emergency cover and access to essential services when our daytime services are closed
  • gives information and advice and, where necessary, makes visits to further assess needs and provide services
  • is open Monday to Thursday from 5pm to 9am and from 4pm Friday to 9am Monday
  • is for adult social care

Telephone: 0300 123 9895

(For the Children's Out of Hours Service, telephone 01202 738256)

If you have an addition or amendment to make to the My life my care website, please email

BSL (British Sign Language) support - for BSL support using a browser

Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

Instant access with browsers:

  • Chrome/Firefox and Safari
  • iOS: 11 or above
  • Android: 4.4 or above
  • PC: Chrome/Firefox
  • macOS: Chrome (Safari 11 supported)

Sign Video Apps:

  • Browsers: Chrome/Firefox and Safari
  • iOS: 9 or above
  • Android: 4.4 or above
  • PC/macOS: no browsers required
  • Bandwidth of at least 512 kbps upload and download.

Download SignVideo Apps 

Connect to SignVideo to make a call from the browser. 

To use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care.

Page last updated: 24/11/2020 08:41
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