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This privacy policy statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.

Notification of changes

From time to time it will be necessary to update our privacy policy. If we decide to change our privacy policy, we will say so on the homepage. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we wish to use personally-identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Information collected

Bournemouth Borough Council and the Borough of Poole are the owners of information collected on this site. We will not sell, share or rent any part of your information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in our policy statement, or as required by law.

We automatically collect statistical data about usage patterns on our website. This information does not relate to you as an individual and is collected to provide us with an understanding of the areas of interest on our site, and to learn how to improve the website for you.

Using the feedback facility on our website, you have an option to provide views and comments about our website. The information provided by you will be acted upon according to what you provide and we may contact you in order to reply to any issues raised.

We will retain all communications received in order to produce statistical analysis reports.

All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied.


Access to any information we collect is restricted. Only employees who need the information to perform a specific job are granted access to personally-identifiable information. The servers that we store personally-identifiable information on are kept in a secure environment.

Changes to Data Protection Regulations (GDPR) is on the way

We've been preparing for the new General Data Protection Regulation (GDPR), which start on 25 May 2018.

Data can seem a complex subject, but it's part of everything we do.

The GDPR puts customers' rights at the centre of data protection.

It will change how businesses and local authorities handle the information held on you.

What`s new?

There are quite a few differences between the way things work now and the way they will work in the future. The new Bill will make it much easier for you to get hold of the information organisations hold on you, and will give you the right to withdraw consent for your personal data to be used. You can request information held on you free-of-charge.

  • you will be able to get hold of the information organisations hold on you much more freely
  • it will be simpler for you to withdraw consent for your personal data to be used
  • you will be able to ask for data to be deleted
  • councils and all organisations will need to obtain "explicit" consent when they process sensitive personal data
  • personal data will include IP addresses, DNA and small text files known as cookies
  • it will be a criminal offence to re-identify anyone from anonymised or pseudonymised data

Both personal data and sensitive personal data are covered by GDPR.

Page last updated: 19/06/2018 15:29
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