Privacy policy

This privacy policy statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.

Please read the Council's general Privacy Notice (opens in a new window) as well as this notice:

What we do

If you find it difficult to live safely and independently in your home, you can find help on the My Life My Care website, which offers information and advice to help you make informed choices about living the life you want.

BCP Council owns the information collected on the My Life My Care site.

The purposes we use your personal information for

We collect and process your personal information to provide these services to you. This will include:

  • We automatically collect statistical data about usage patterns on our website. This information does not relate to you as an individual and is collected to provide us with an understanding of the areas of interest on our site, and to learn how to improve the website for you.

  • Using the feedback facility on our website, you have an option to provide views and comments about our website. The information provided by you will be acted upon according to what you provide and we may contact you in order to reply to any issues raised.

  • We will retain all communications received in order to produce statistical analysis reports.

All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied.

We will not sell, share or rent any part of your information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in our policy statement, or as required by law.

The personal information we collect and use

We only obtain and use the information we need to provide our services to you. We also obtain and use special category information.

The law we use to process your personal information

Statutory legislation:

  • The main legislation that provides us with the statutory basis to deliver our services is:

  • Care Act 2014 - adult social care

  • Mental Health Act 1983 - adult social care

  • Mental Capacity Act 2005 - adult social care


The GDPR/DPA conditions we meet:

The conditions that we use to process your personal information are:

General Data Protection Regulation (GDPR) 2018:

  • Article 6 - Lawfulness of Processing:

  • a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;

Special category personal information. We also use these additional conditions to process your special category personal information:

  • Article 9 - Special Categories of Personal Data

  • a) the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject;

How to withdraw your consent

Where you have been asked to provide your consent to processing you can withdraw it at any time. If you wish to withdraw your consent, please contact or talk to the officer in the Council who has been providing the service or services to you.  If you do not have an officer that you have regular contact with, please make your request to withdraw consent to our Customer Services Team (opens in a new window)

Remember to tell us which service or services your request applies to, so that we know who to send it to within the Council.

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

How long we keep information about you

We will retain this information for 10 years as stated in our Retention Schedule and in accordance with the RGLA (Retention Guidelines Local Government).

Page last updated: 25/11/2019 15:49